Specialist crisis response for specie and fine art underwriters.
Response24 provides crisis response capability for underwriters writing specie and fine art lines — covering security incidents, theft events, transit losses, and crisis situations affecting private collections, galleries, auction houses, and storage facilities. Immediate activation, specialist coordination, and documented incident management from the first call.
What We Manage
Specie and fine art incidents require rapid, coordinated action across multiple stakeholders — the insurer, the policyholder, law enforcement, specialist investigators, and logistics providers. Response24 manages that coordination from the moment of notification through to resolution.
24/7 Incident Activation
Immediate response from the moment of notification — day or night, any territory. The Response24 team activates within minutes of the call, with insurer coordination as the first step.
Theft Response & Investigation Coordination
Coordination with specialist investigators and law enforcement following theft events — managing the response process, evidence preservation, and communication with the insurer throughout the investigation.
Transit Incident Response
Crisis management for incidents occurring during the transit of high-value assets — damage, loss, or security events affecting items in transport between locations, exhibitions, or auction houses.
Facility Security Assessment
Pre-incident advisory on security arrangements for collections, exhibitions, storage facilities, and event spaces — identifying vulnerabilities and recommending practical improvements to reduce risk.
Crisis Communications
Structured crisis communications for public-facing institutions — managing media enquiries, stakeholder liaison, and reputational risk when a security incident affects a gallery, museum, or high-profile collection.
Post-Incident Support & Claims
Post-incident security review, recommendations, and full documentation of the crisis management process to support the insurance claims submission — including timeline, decisions, costs, and investigator correspondence.
Appointing Response24 for Specie & Fine Art cover
What we deliver
Immediate response from the Response24 team — aligned with insurer protocols from the first call.
Coordination with specialist investigators, law enforcement, and security teams throughout the incident.
Crisis management for incidents occurring during the transport of high-value assets between locations.
Structured communications support for public-facing institutions managing media and stakeholder interest during an incident.
Connect Risk and Connect Incident included for all policyholders — no additional platform fee.
Full case record supporting the insurance claims process — timeline, decisions, costs, and correspondence.
Pre-incident services, funded by the insurer. Delivered by Response24.
Where the product includes a pre-incident fund allocation, Response24 delivers pre-incident advisory services to the policyholder — including facility security assessments, risk reviews for exhibitions and events, and recommendations for improving security arrangements around high-value collections.
For underwriters, pre-incident fund programmes harden the risk. For policyholders, they provide access to specialist security advisory they would not otherwise commission, delivered before a live incident.
Talk to our team about specie & fine art →Security advisory for high-value asset environments
Response24 works directly with galleries, museums, auction houses, and private collectors who need specialist security advisory and crisis response capability — whether or not a specie or fine art insurance policy is in place.
Security Assessment
Assessment of your facility's security arrangements — access control, surveillance, alarm systems, and staff protocols — with practical recommendations for reducing risk to collections and assets.
Exhibition & Event Security
Security planning for exhibitions, loans, and events involving high-value items — including risk assessment, transport security, and on-site arrangements.
Crisis Response Planning
Development of crisis response plans covering theft, damage, fire, and security events — ensuring your team knows what to do, who to contact, and how to protect remaining assets.
Standing Incident Response Contract
A standing contract giving your organisation 24/7 access to Response24's crisis management team — so that expert support is available immediately when it is needed most.
Discuss your security requirements with our team.
Contact UsRequest our Specie & Fine Art capability statement
Our capability statement covers our crisis response methodology for specie and fine art lines, how we work with underwriters, and our approach to security advisory for high-value asset environments.
Request Capability StatementReady to discuss specie & fine art cover?
Whether you're an underwriter looking to appoint Response24 for your specie and fine art book, or a gallery or collector assessing your security arrangements — we'd like to hear from you.