The right specialist for every leg of every incident.
Response24 is your single point of contact and manages every response. Our named partners extend specialist capability into the disciplines where depth matters most — so our policyholders and clients always get the right expert, wherever they are.
Sedgwick
GLOBAL RECALL LOGISTICSSedgwick is Response24's named partner for global reverse logistics and emergency call centre infrastructure for product recall incidents. When a recall event requires physical retrieval of product at scale — across multiple territories, retailer networks, or consumer supply chains — Sedgwick provides the operational infrastructure to execute it. Their global footprint means that a policyholder facing a recall event in any market has access to professional retrieval capability and a managed consumer contact operation from day one of the incident.
Product Contamination & Recall
ICMG
US-MARKET SECURITY & K&R OPERATIONSThe International Crisis Management Group (ICMG) is Response24's operational partner for US-domiciled security and K&R risks. ICMG is a global security and risk advisory firm delivering risk intelligence, investigative support, and protective operations, with a leadership team drawing on executive experience at Pinkerton. For policyholders and corporate clients facing K&R situations, active assailant risks, or security management requirements in the US market, ICMG provides Response24 with verified, deployable on-the-ground capability.
K&R · Active Assailant · Security Management
Saladin Security
HIGH-RISK AFRICAN ENVIRONMENTSSaladin Security is Response24's named specialist partner for high-risk security operations across Sub-Saharan Africa. With active operational presence in Kenya, South Sudan, and Ghana, Saladin provides Response24 with verified, deployable capability in environments where few specialist firms operate effectively. For policyholders and NGO clients with exposures in Sub-Saharan Africa — whether K&R, Political Violence, or evacuation and repatriation requirements — Saladin extends Response24's response capability into some of the most challenging operating environments in the world.
K&R · Political Violence · Evacuation & Repatriation
Euro-Center
GLOBAL MEDICAL ASSISTANCEEuro-Center is Response24's named partner for global medical assistance — providing 24/7 emergency medical support, cashless treatment coordination, medical evacuation, and repatriation capability worldwide. With over 50 years of operational experience, a network of 70,000 medical facilities, and 12 assistance centres globally, Euro-Center extends Response24's medical assistance capability into every major territory. ISO 9001 certified and backed by Munich Re, Euro-Center provides the medical infrastructure that underpins our PA & Travel and corporate crisis response capability.
PA & Travel · K&R · Corporate & Enterprise
How the Network Works
Response24 holds the relationship.
The underwriter appoints Response24 — not the individual partners. Every partnership, every activation call, and every claims interaction runs through Response24. Our partners are engaged by us on behalf of the policyholder when an incident requires their specific capability. The underwriter has one point of contact throughout.
Partners are deployed, not contracted separately.
When a product recall requires global logistics, we deploy Sedgwick. When a K&R situation involves a US-domiciled risk, we engage ICMG. When an evacuation is needed in Sub-Saharan Africa, we work with Saladin. When a medical emergency requires immediate assistance anywhere in the world, we activate Euro-Center. The policyholder does not manage these relationships — Response24 does. That is the value of a network built on named specialists rather than generic capability claims.
Want to discuss how the network supports your policyholders?
Request a capability statement or contact us to discuss how we work together.