Crisis response and security advisory for NGOs and humanitarian organisations operating in complex environments.
Specialist support for organisations working in Sub-Saharan Africa, conflict-affected regions, and other higher-risk environments — drawing on our partner network's proven on-the-ground capability.
Built for organisations where the stakes are highest
NGOs and humanitarian organisations operate in some of the world's most complex security environments — often with limited internal security resource and significant duty of care obligations to staff and volunteers in the field. Response24 brings Lloyd's-grade crisis response methodology to direct NGO engagements, supported by partners with active, deployable capability in the territories where these organisations most commonly operate.
Our experience in complex environments
Response24's founding director spent over a decade in the Metropolitan Police Specialist Operations Command before building crisis response programmes for some of the world's largest specialty insurers. That depth of experience in structured crisis management under pressure is what we bring to NGO engagements.
Our partner Saladin Security has active operational presence across Sub-Saharan Africa — including Kenya, South Sudan, and Ghana — providing verified on-the-ground capability in environments where few specialist firms operate.
Response24 has also delivered specialist close protection training for state security officers in Sub-Saharan Africa, drawing on both military and policing backgrounds within the team.
What We Offer
Response24 works with NGOs on a project basis or under a standing contract — depending on the nature of the requirement. All engagements draw on the same operational methodology we apply in the insurance market.
Threat & Political Risk Assessment
Structured threat and political risk assessment for operating environments — helping your organisation understand the security landscape before deploying staff or expanding operations.
Crisis Management Planning & Review
Development or review of crisis management plans tailored to your operating context — incident command, escalation, communication protocols, and coordination with external agencies.
Security Training for Field Staff
Practical security training for operational teams working in higher-risk environments — covering personal security, low-profile behaviour, and what to do if an incident occurs.
Tabletop Exercises
Facilitated tabletop exercises for realistic scenario testing — testing your organisation's response to kidnap, political violence, evacuation, and other critical incidents.
Standing Incident Response
24/7 access to the Response24 team — immediate activation when a crisis occurs, with structured incident management from the first call.
Evacuation & Repatriation
Evacuation and repatriation coordination through Saladin Security — deployable capability in the territories where NGOs most commonly operate.
Who We Work With
We work with international NGOs, humanitarian organisations, development finance institutions, and faith-based organisations with field operations in higher-risk territories. Engagements range from one-off risk assessments and training programmes to standing crisis response contracts.
Discuss your organisation's requirements
Whether you need a one-off risk assessment, a training programme for field staff, or standing crisis response capability — we would like to hear from you.
Discuss Your RequirementsAlready working in a complex environment?
If your organisation already has field operations in higher-risk territories and you are reviewing your security arrangements or crisis response capability — contact us directly.