Specialists built on decades of Lloyd's market experience.
A small, focused leadership team with deep specialism across every line we cover — supported by a global network of named partners.
Leadership
Rupert Reid
Director
Rupert is a former detective with the Metropolitan Police Specialist Operations Command (Criminal Intelligence and Organised Crime) at New Scotland Yard, working on major investigations involving surveillance and intelligence operations. After leaving the Police Service in 1990, Rupert worked in corporate contingency planning and crisis management positions, establishing and managing crisis response teams for several special risks insurers including Ace Europe, AIG, Catlin, Markel, Munich Re, Novae, QBE, Talbot and MS Amlin, principally focusing on Security and Crisis Management, Kidnap & Ransom, Product Contamination, Terrorism, Piracy and Cybercrime.
Gareth Sephton
Director of Operations
Gareth is a results-driven operations executive with a deep background in corporate intelligence, security, and risk management. As a key member of the leadership team at Response24, he oversees global operations and ensures cross-functional alignment across security, crisis response, and client services. He first joined the security and intelligence sector in 2010, bringing more than a decade of experience before stepping into operational leadership in 2018 as Head of Political Risk at Response24. In his current role, Gareth focuses on strategy execution, operational scalability, and building resilient systems capable of managing high-stakes challenges across jurisdictions.
Operations
Pauline Wakeling
Director of Administration
Pauline handles all aspects of administration at Response24. With a career as a company secretary and senior administrator for over three decades, she is an expert in building the resilient systems and efficient processes required for rapid, effective crisis response.
Sue McDonald
Director of Customer Support Services
Sue is the head of Response24's customer support team, managing client relations and handling all support cases. Her commitment to service excellence ensures our clients receive the critical support they need, exactly when they need it most.
Our capability extends through a named global partner network.
Sedgwick, ICMG, and Saladin Security extend our reach into global recall logistics, US-market security operations, and high-risk African environments.
View Our Partner Network →